Shipping & handling

Orders shipped within Europe

Our Stroopwafels are shipped as fresh as possible, with orders sent on business days. Orders placed before 14:00 (CET) are dispatched the same day, excluding customised tins. Expect an average shipping duration of 5 – 8 business days, varying by destination.

Shipping costs within the UK

For UK destinations, shipping starts at £9.99 for up to 20kg of Stroopwafels. To calculate the import duties of your order visit this page of GOV.UK.

Shipping to other destinations

For destinations outside the domestic area, shipping arrangements can be made manually. Please reach out to us via telephone or the contact form on this page for assistance.

Carrier information

All orders are dispatched via UPS. Once the order is dispatched, the customer will automatically receive a track and trace code via email. Please check your spam box as the email may be directed there.

Deliveries around the holidays

We’re really good at baking fresh stroopwafels. Shipping is handled by our logistics partner. During busy periods like Black Friday and the holiday season, your parcel may take a little longer to arrive than you’re used to. So keep an eye on your track & trace to know exactly when it’s time to enjoy!

Large business orders

The processing time for large business orders may extend beyond the standard due to stock availability. 

Orders shipped outside Europe

Customs and fees

Orders shipped to non-EU countries may incur import taxes, customs duties, and fees imposed by the destination country. These charges are the responsibility of the recipient and are levied once the shipment reaches your country. We cannot predict these costs and have no control over them.

Customs clearance

Customs policies vary significantly across countries. For detailed information, please contact your local customs office. Be aware that customs clearance procedures can delay deliveries beyond our initial estimates.

General shipping policies

Carrier responsibility

Please note that we are not liable for any delays caused by our shipping carriers.