Privacy Statement

Daelmans Webshop is responsible for the processing of personal data as mentioned in this privacy statement.

Daelmans Webshop
Hunebedstraat 1
5342 LK Oss
+31(0)412671217
webshop@daelmansgroup.com

Personal data which we process

Daelmans Webshop processes your personal data because you make use of our services and/or because you supply us with these data yourself.

Here you’ll find an overview of the personal data we process:

  • First and last name (only after an order has been started)
  • Address (only after an order has been started)
  • Phone number (only after an order has been started)
  • Email address (only after an order has been started)
  • IP address
  • Location data
  • Payment data (only after an order has been placed)
  • Bank account number (only after an order has been placed)
  • Data about your activity on our website
  • Internet browser and device type

Special and/or sensitive personal data

Our website and/or service does not intend to collect data of website visitors that are less than 16 years old, unless they have permission of their parents or legal guardians. However, we can’t check the age of our visitors, so we recommend parents to be involved with the online activities of their children. This way they’ll be able to prevent data of children being collected without parental consent. If you’re convinced we have collected personal data of a minor without this permission, please contact us through webshop@daelmansgroup.com and we’ll delete the information.

Purpose

Daelmans Webshop processes your personal data with the following purposes:

  • To complete your payment;
  • To send your our newsletter;
  • To be able to call or email you so we can fulfil our service;
  • To inform you about changes in our services and products;
  • To offer the possibility of creating an account;
  • To deliver goods;
  • Daelmans Webshop analyses your behaviour on the website to be able to improve the website and to be able to tailor the products and services we offer you to your preferences;
  • Daelmans Webshop follows your surfing behaviour on several websites so we can tailor our products and services to your needs;
  • Daelmans Webshop also processes personal data if we are legally required to do so, such as data we need for our tax returns.

Automated decision making

Daelmans Webshop does not take decisions on matters based on automated processes that can have (severe) consequences for people.

Storage

Daelmans Webshop saves your personal data no longer than necessary or legally required to complete the purposes for which your data is being collected. All data, apart from your IP address, will only be recorded after you’ve started an order and filled out the data. The only personal data we save on paper are the address, email address and phone number of customers. These are saved for 7 years, as required by law by the Dutch tax authorities. An extensive overview of which personal data we store where and for how long can be found under the next heading.

Daelmans Webshop takes the protection of your data very seriously and takes appropriate measures to prevent abuse, loss, unauthorized access, unwanted publication and unauthorized editing of your data. If you think your data is not secure or if there are indications of abuse, please contact us through our customer service or through webshop@daelmansgroup.com.

Sharing data with third parties

Daelmans Webshop shares your personal data with several third parties when this is necessary to execute the agreement and to meet legal obligations. With companies that will process your data at our request, we have a Data Processing Agreement to ensure the same level of protection and confidentiality of your data. Daelmans Webshop will stay responsible for the processing. Next to this Daelmans Webshop shares your personal data with other third parties. We only do this with your explicit permission.

Cookie Policy

Hereby we would like to inform you about our cookie policy. When you visit our website www.stroopwafels.com, we use cookies. Cookies are small text files placed on your computer, tablet or smartphone that contain information about your visit to our website. This information allows us to improve our website and our services and provide you with a personalised experience.

We use the following types of cookies:

  1. Functional cookies: these cookies are necessary for our website to function. For example, they ensure that you remain logged in during your visit to our website.
  2. Analytical cookies: these cookies help us to collect information about the use of our website, such as the number of visitors and the pages that are visited most often. We use this information to improve our website and optimise our services.
  3. Marketing cookies: these cookies are used to show you personalised ads based on your browsing behaviour on our website and other websites.

When you visit our website, we ask for your consent to set cookies. You can withdraw your consent at any time by adjusting your browser settings and deleting cookies. Please note that if you disable cookies, some features of our website may not work properly.

We keep your personal data safe and will not share it with third parties without your consent. We are responsible for processing your personal data and will process it in accordance with applicable data protection laws and regulations. An overview of all used cookies on www.stroopwafels.com can be seen in the tables down below.

If you have any further questions about our cookie policy, please contact us via the contact form on our website.

View, edit or delete data

You have the right to view, edit or delete your personal data. You also have the right to withdraw your approval for data processing or to object against the processing of your personal data by Daelmans Webshop. You also have the right to data portability. This means that you can request to have us send you all your personal data in a computer file.

Any form of the aforementioned requests should be sent to webshop@daelmansgroup.com.

To make sure that the the Subject Access Request is made by you, we ask you to send a copy of your identification along with the request. Please make sure to blur the MRZ (Machine readable zone, the area with numbers on your passport), your passport number and your personal ID number. This will protect your privacy. We’ll respond as soon as possible, but at the most within four weeks.

Daelmans Webshop also want to point out that you have the possibility to submit a claim with the national supervisor, the Dutch Data Protection Authority. You can find there contact info here:

https://autoriteitpersoonsgegevens.nl/en/contact-dutch-dpa/contact-us

 

All data

Processor and country

Personal data

Purpose

Storage period

SendCloud – Netherlands

Only after order
Name, address, email address, phone number

Needed for processing and sending the order

1 year

Pay.nl – Netherlands

Only after order
Name, address, email address, IP address, bank account or partial credit card number

Needed for processing and verifying the payment

Bank account number and customer name saved according to term set by DNB (The Dutch Bank). Other data deleted after 13 months.

Spotler Mail+ – Netherlands

Only after signup
Email address, name and IP address

Used for sending news, discounts and sales

Max. 100 days after unsubscribing

HelpScout – USA

Only after order or initiated by customer
Name, email address and everything that’s mentioned in customer contact

Needed for offering customer service

1 year

Dealer4Dealer – Netherlands

Only after order
Name, address, email address

Needed for processing the order and payment

Data is only being sent through to Exact Online, it is not stored

Exact – Netherlands

Only after order
Name, address, email address, IP address, bank account number

Needed for processing the payment

7 years after last order

Kiyoh – Netherlands

Only after order
Email address

Needed for sending an invitation for a review

Max. 3 months

Provider Cookie Function Duration
Stroopwafels.com wc_fragments_# Until end of the session
wc_cart_hash_# Until end of the session
frontend Stores a random ID which ensures that a user can be uniquely identified as a guest or logged-in user. Functions such as "Items last viewed" or retention of the logged-in state are connected with this cookie. Until end of the session
wp_woocommerce_session_# 30 days
cookielawinfo-checkbox-necess Determines whether the user has accepted the cookie consent box. 1 year
cookielawinfo-checkbox-functic Determines whether the user has accepted the cookie consent box. 1 year
cookielawinfo-checkbox-performance Stores the user’s cookie consent state for the current domain 1 year
cookielawinfo-checkbox-analytics Used to detect if the visitor has accepted the statistics category in the cookie banner. This cookie is necessary for GDPR-compliance of the website. 1 year
cookielawinfo-checkbox-advertisement Used to detect if the visitor has accepted the marketing category in the cookie banner. This cookie is necessary for GDPR-compliance of the website. 1 year
cookielawinfo-checkbox-others Stores the user’s cookie consent state for the current domain 1 year
cookielawinfo-checkbox-non-necessary Determines whether the user has accepted the cookie consent box. 1 year
Google test_cookie Used to check if the user’s browser supports cookies. 1 day
LinkedIn li_gc Stores the user’s cookie consent state for the current domain 180 days
bscookie 1 year
gstatic.com rc::a This cookie is used to distinguish between humans and bots. Until end of the session
Hotjar.com hjViewportId Saves the user’s screen size in order to adjust the size of images on the website. Until end of the session
Provider Cookie Function Duration
Hotjar _hjRecordingEnabled Collects data on the user’s navigation and behavior on the website. This is used to compile statistical reports and heatmaps for the website owner. Session
_hjRecordingLastActivity Sets a unique ID for the session. This allows the website to obtain data on visitor behaviour for statistical purposes.
Google Analytics collect Used to send data to Google Analytics about the visitor’s device and behavior. Tracks the visitor across devices and marketing channels. Session
AnalyticsSyncHistory Used in connection with data-synchronization with third-party analysis service. 30 days
Stroopwafels.com _ga Registers a unique ID that is used to generate statistical data on how the visitor uses the website. 2 years
_gid Registers a unique ID that is used to generate statistical data on how the visitor uses the website. 1 day
_gat Used by Google Analytics to throttle request rate 1 day
_ga_# Used by Google Analytics to collect data on the number of times a user has visited the website as well as dates for the first and most recent visit. 2 years
_hjTLDTest Registers statistical data on users’ behaviour on the website. Used for internal analytics by the website operator. Sessie
_hjSessionUser_# Collects statistics on the visitor’s visits to the website, such as the number of visits, average time spent on the website and what pages have been read. 1 year
_hjFirstSeen This cookie is used to determine if the visitor has visited the website before, or if it is a new visitor on the website. 1 day
_hjIncludedInSessionSample_# Collects statistics on the visitor’s visits to the website, such as the number of visits, average time spent on the website and what pages have been read. 1 day
_hjSession_# Collects statistics on the visitor’s visits to the website, such as the number of visits, average time spent on the website and what pages have been read. 1 day
_hjAbsoluteSessionInProgress This cookie is used to count how many times a website has been visited by different visitors – this is done by assigning the visitor an ID, so the visitor does not get registered twice. 1 day
_gd# Session
ln_or Registers statistical data on users’ behaviour on the website. Used for internal analytics by the website operator. 1 day
_hjIncludedInPageviewSample Used to detect whether the user navigation and interactions are included in the website’s data analytics. 1 day

 

Bing MUID Used widely by Microsoft as a unique user ID. The cookie enables user tracking by synchronising the ID across many Microsoft domains. 1 year
_uetsid Used to track visitors on multiple websites, in order to present relevant advertisement based on the visitor’s preferences. Persistent
_uetsid_exp Contains the expiry-date for the cookie with corresponding name. Persistent
_uetvid Used to track visitors on multiple websites, in order to present relevant advertisement based on the visitor’s preferences. Persistent
Google IDE Used by Google DoubleClick to register and report the website user’s actions after viewing or clicking one of the advertiser’s ads with the purpose of measuring the efficacy of an ad and to present targeted ads to the user. 1 year
_gcl_au Used by Google AdSense for experimenting with advertisement efficiency across websites using their services. 3 months
ads/ga-audiences Used to detect whether the user intends to leave the page via cursor movements. This allows the website to trigger certain pop-ups to keep the user on the website or convert them to customer. Session
Linkedin UserMatchHistory Ensures visitor browsing-security by preventing cross-site request forgery. This cookie is essential for the security of the website and visitor. 30 days
Bcookie Used by the social networking service, LinkedIn, for tracking the use of embedded services. 1 year
Spotify sp_t Used to implement audio-content from Spotify on the website. Can also be used to register user interaction and preferences in context with audio-content – This can serve statistics and marketing purposes. 1 year
sp_landing Used to implement audio-content from Spotify on the website. Can also be used to register user interaction and preferences in context with audio-content – This can serve statistics and marketing purposes. 1 year
Facebook _fbp Used by Facebook to deliver a series of advertisement products such as real time bidding from third party advertisers. 3 months

 

Stroopwafels.com _uetsid Collects data on visitor behaviour from multiple websites, in order to present more relevant advertisement – This also allows the website to limit the number of times that they are shown the same advertisement. 1 day
_uetvid Used to track visitors on multiple websites, in order to present relevant advertisement based on the visitor’s preferences. 1 year
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