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Privacy statement
Daelmans Webshop, established in Hunebedstraat 1, 5342LK Oss, is responsible for the processing of personal data as mentioned in this privacy statement.
Contact details:
Hunebedstraat 1
5342LK Oss
+31(0)412671217
Personal data which we process
Daelmans Webshop processes your personal data because you make use of our services and/or because you supply us with these data yourself.
Here you’ll find an overview of the personal data we process:
First and last name (only after an order has been started)
Address (only after an order has been started)
Phone number (only after an order has been started)
Email address (only after an order has been started)
IP address
Location data
Payment data (only after an order has been placed)
Bank account number (only after an order has been placed)
Data about your activity on our website
Internetbrowser and device type
Special and/or sensitive personal data which we process
Our website and/or service does not intend to collect data of website visitors that are less than 16 years old, unless they have permission of their parents or legal guardians. However, we can’t check the age of our visitors, so we recommend parents to be involved with the online activities of their children. This way they’ll be able to prevent data of children being collected without parental consent. If you’re convinced we have collected personal data of a minor without this permission, please contact us through webshop@daelmansgroup.com and we’ll delete the information.
With what purpose and on what basis we collect personal data
Daelmans Webshop processes your personal data with the following purposes:
To complete your payment;
To send your our newsletter;
To be able to call or email you so we can fulfil our service;
To inform you about changes in our services and products;
To offer the possibility of creating an account;
To deliver goods;
Daelmans Webshop analyses your behavior on the website to be able to improve the website and to be able to tailor the products and services we offer you to your preferences;
Daelmans Webshop follows your surfing behavior on several websites so we can tailor our products and services to your needs;
Daelmans Webshop also processes personal data if we are legally required to do so, such as data we need for our tax returns.
Automated decision making
Daelmans Webshop does not take decisions on matters based on automated processes that can have (severe) consequences for people.
How long we store personal data
Daelmans Webshop saves your personal data no longer than necessary or legally required to complete the purposes for which your data is being collected. All data, apart from your IP address, will only be recorded after you’ve started an order and filled out the data.
The only personal data we save on paper are the address, email address and phone number of customers. These are saved for 7 years, as required by law by the Dutch tax authorities.
An extensive overview of which personal data we store where and for how long can be found under the next heading.
Sharing of personal data with third parties
Daelmans Webshop shares your personal data with several third parties when this is necessary to execute the agreement and to meet legal obligations. With companies that will process your data at our request, we have a Data Processing Agreement to ensure the same level of protection and confidentiality of your data. Daelmans Webshop will stay responsible for the processing. Next to this Daelmans Webshop shares your personal data with other third parties. We only do this with your explicit permission.
Processor and country | Personal data | Purpose | Storage period |
SendCloud – Netherlands | Only after order | Needed for processing and sending the order | 1 year |
Pay.nl – Netherlands | Only after order | Needed for processing and verifying the payment | Bank account number and customer name saved according to term set by DNB (The Dutch Bank). Other data deleted after 13 months. |
MailChimp – USA | Only after signup | Used for sending news, discounts and sales | Max. 1 week |
HelpScout – USA | Only after order or initiated by customer | Needed for offering customer service | 1 year |
Dealer4Dealer – Netherlands | Only after order | Needed for processing the order and payment | Data is only being sent through to Exact Online, it is not stored |
Exact – Netherlands | Only after order | Needed for processing the payment | 7 years after last order |
Kiyoh – Netherlands | Only after order | Needed for sending an invitation for a review | Max. 3 months |
Cookies, or comparable techniques, we use
Daelmans Webshop uses functional, analytical and tracking cookies. A cookie is a little text file that is saved in your computer’s, smartphone’s or tablet’s browser on your first visit to this website. Daelmans Webshop uses cookies with a purely technical functionality. These make sure the website works as it should and that, for instance, your preferences will be saved. These cookies are also used to be able to optimize the website. Next to this, we set cookies that keep track of your surfing behavior so we can serve tailored content and ads.
At your first visit to our website we’ve already informed you about these cookies and we’ve asked you permission for setting them.
You can disable cookies by setting up your browser in such a what that it won’t save any cookies anymore. You can also delete any saved data through the settings of your browser.
On this website we also use cookies that are placed by third parties. These are, for example, advertisement companies and/or social media companies. Here’s an overview:
Cookie | Name | Function | Storage period |
Google analytics | __utma | Used to distinguish users and sessions | 2 years |
__utmb | Used to determine new sessions/visits | 30 minutes | |
__utmz | Stores the traffic source or campaign that explains how the user reached this site | 6 months | |
_ga | Used to distinguish users. | 2 years | |
_gid | Used to distinguish users. | 24 hours | |
_gat | Used to throttle request rate. | 1 minute | |
Google AdWords | _gac_ | Contains campaign related information for the user and measuring conversions from AdWords | 90 days |
MailChimp | mc_cid | Saves the MailChimp campaign ID the user is coming from | 6 months |
mc_eid | Saves the MailChimp email ID the user is coming from | 6 months | |
MCPopupClosed | Saves whether the user has closed the popup/slide-in by MailChimp before. | 1 year | |
Bing Ads | _uetsid | Saves the traffic source or campaign and measures conversions from Bing Ads | Until end of the session |
View, edit or delete data
You have the right to view, edit or delete your personal data. You also have the right to withdraw your approval for data processing or to object against the processing of your personal data by Daelmans Webshop. You also have the right to data portability. This means that you can request to have us send you all your personal data in a computer file.
Any form of the aforementioned requests should be sent to webshop@daelmansgroup.com.
To make sure that the the Subject Access Request is made by you, we ask you to send a copy of your identification along with the request. Please make sure to blur the MRZ (Machine readable zone, the area with numbers on your passport), your passport number and your personal ID number. This will protect your privacy. We’ll respond as soon as possible, but at the most within four weeks.
Daelmans Webshop also want to point out that you have the possibility to submit a claim with the national supervisor, the Dutch Data Protection Authority. You can find there contact info here:
https://autoriteitpersoonsgegevens.nl/en/contact-dutch-dpa/contact-us
How we secure personal data
Daelmans Webshop takes the protection of your data very seriously and takes appropriate measures to prevent abuse, loss, unauthorized access, unwanted publication and unauthorized editing of your data. If you think your data is not secure or if there are indications of abuse, please contact us through our customer service or through webshop@daelmansgroup.com.
