Hi! My name is Willy Wafel and I know everything there is to know about stroopwafels! I have gathered our most frequently asked questions and answered them for you.
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The shelf life of our stroopwafels is approximately 6 – 7 months.
All the stroopwafels from our webshop do not contain egg. Our stroopwafels are also produced in a facility where no egg is present.
As Daelmans is still in a transition phase, Daelmans stroopwafels bought outside of the webshop (for instance in stores) might still have packaging mentioning egg.
No, our stroopwafels do not contain any trace of sesame.
The great thing about stroopwafels is that they are individual portions — a sweet treat, just for you! When you have an individually wrapped and portioned stroopwafel in front of you, there is less of a chance of going overboard … like cutting an EXTRA big slice of cake (we’re all guilty of that!).
Our stroopwafels only contain 150 calories: it’s the perfect small indulgence to satisfy your sweet tooth, and you don’t feel like you’re stuffed.
We recommend bringing your stroopwafels to room temperature prior to consumption. They’re even more tastier when you slightly warm them by placing them on top of your cup of coffee or tea.
Our stroopwafels should be stored in a cool and dry place, preferably in the refrigerator. Pop them in the microwave for a minute before enjoying them. You can also store them in the freezer to extend their shelf life for a few months.
Yes, our stroopwafels are peanut and nut free and are made in a facility where no peanuts or nuts are used.
During the warmer months, excess syrup can unfortunately ooze out of our stroopwafels. Although it might not look as pretty, the taste is still the same.
No, you do not have to register. However, by registering you do get access to your order history.
Click on my account at the top of the screen. Click ‘forgot password?’. A new password will be emailed to you.
Yes, you can! In order to place a repeat order, you’ll have to log in to your account. Click on My orders. Next to the status of an order, you can click on the View button. You’ll be taken to the order screen. Below the total amount of your order, you’ll see a Order again button. If you click this, all the items from your order will be placed in the shopping cart for re-ordering.
If you have a valid VAT number, you can enter it in the VAT field during checkout. Our system will check if it’s a valid VAT number and if the address is correct. If it passes the check, the VAT on your order will be omitted. You will not have to pay the VAT.
Your credit card statement will state ‘DAELMANS’.
We ship all of our stroopwafels as fresh as possible. We ship our orders with UPS Ground* from our warehouse in New Jersey.
Since we’re located in The Netherlands and the stroopwafels can only be sent to the United States from this site (we also have a Dutch site and an English site for the rest of the world), you won’t be paying any sales tax.
No, we currently do not ship to PO Boxes, as UPS does not offer this service.
As stated in our Terms and Conditions (Article 8), you cannot return perishable products – such as stroopwafels – to us. This is part of the Consumer Rights Directive, issued by the European Commission. All sales are final.
You can return non-food items: in our case the Waffle Warmer and the Stroopwafel Clips.
Yes, we are UTZ certified. That means that over 90% of the cocoa-containing raw materials we use are purchased under UTZ certification. UTZ CERTIFIED is a program and label for sustainable agriculture leading to sustainable products.
We wish to contribute to the general well-being by treating the earth and its people with respect. This is why we – as Daelmans – take part in several sustainability programs. We use 100% sustainable palm oil.
Here you can read more about it: www.rspo.org/about