Free shipping on orders above $60
Official Daelmans Webshop
Customers rate us 9.1/10
Secure payments

Frequently asked questions

Stroopwafel information

Our stroopwafels do not contain any nuts and / or peanuts or traces of nuts and / or peanuts. The stroopwafels are made in a bakery where no nuts and / or peanuts are processed.

Our stroopwafels do not contain egg. Our stroopwafels are also produced in a facility where no egg is present. This does not apply to gluten-free stroopwafels, they do contain egg and are produced in a different facility.

No. Sometimes it confuses people that there is “Bourbon Vanilla” in our stroopwafels. Bourbon Vanilla however does not refer to the bourbon drink, but to the island of Bourbon (nowadays Madagascar) where the vanilla comes from.

No, our stroopwafels do not contain any trace of sesame.

The shelf life of our stroopwafels is approximately 6 – 9 months. The shelf life of gluten-free stroopwafels is 3 – 6 months.
Are you placing a larger order and would you like to know the exact expiry date? Then please contact us.

Yes.

Our stroopwafels are halal suitable: they do not contain any additives with an animal origin. Daelmans stroopwafels (with the exception of gluten-free stroopwafels) are Kosher Dairy certified via Triangle K.

Our stroopwafels are best stored in a dry, dark place. Never store the stroopwafels in a warm place.

Registration

No, it’s not necessary to register. However, by registering you do get access to your order history.

Go to my account at the top of the screen. Click ‘Lost your password?’. Enter your username or email address and you will receive a link to create a new password via email.

Ordering

Yes, you can! In order to place a repeat order, you’ll have to log in to your account. Go to My orders and click below actions on the View button. You’ll be taken to the order screen. Below the total amount of your order, you’ll see a order again button. If you click this, all the items from your order will be placed in the shopping cart for re-ordering.

Yes, we offer tiered pricing for some of our products. If you have a business and would like to order stroopwafels for your business, then please apply for a wholesale account.

Ordering & Coronavirus COVID-19

Yes, we still have enough capacity to handle all orders. It may well be that our delivery services are getting busier as more and more people are ordering online.

Our bakery bakes fresh stroopwafels every day, taking into account RIVM regulations.

Yes, your shipment may unfortunately be delayed in the current situation. Because it is getting busier with our delivery services, your parcel may be on the road longer than you are used to.

No, your parcel may not be left unattended.

We realize that it is important to receive your order just then. The deliverers will keep their distance during delivery or place orders at your front door to avoid physical contact.

The chance of infection via mail or parcel is very small, but we do of course advise you to wash your hands regularly.

UPS  continues to deliver worldwide, where permitted. Also Freight traffic continues in many countries. So it is still possible to deliver abroad, although parcels are sometimes a bit longer on the road. In some countries the borders are completely closed.

European destinations remain accessible for the time being.

However, measures taken by network partners here and there may lead to delays or closure of postal code areas. In such cases, parcels are stored with the carrier until the area is accessible again.

 

Wholesale account

If you want to place a business order, you can request a wholesale account. After approval, you will receive the login details that give you access to the B2B section of our shop.

If you have a valid VAT number, you can enter it in the VAT field during checkout. Our system will check if it’s a valid VAT number and if the address is correct. If it passes the check, the VAT on your order will be omitted. You will not have to pay the VAT.

Shipping

We ship all of our stroopwafels as fresh as possible. We ship our orders with UPS Ground* from our warehouse in New Jersey. For personalized tins, a delivery time of 5 – 10 working days applies.

Since we’re located in The Netherlands and the stroopwafels can only be sent to the United States from this site (we also have a Dutch site and an English site for the rest of the world), you won’t be paying any sales tax.

No, we currently do not ship to PO Boxes, as UPS does not offer this service.

Return policy

As stated in our Terms and Conditions (Article 8), you cannot return perishable products – such as stroopwafels – to us. This is part of the Consumer Rights Directive, issued by the European Commission. All sales are final.

You can return non-food items: in our case the Waffle Warmer and the Stroopwafel Clips.

Sustainability

  • When selecting and purchasing our ingredients, sustainability of the production of those ingredients is crucial to us
  • We only use non-GMO ingredients
  • Our palm oil is sustainable ‘Segregated RSPO’ palm oil
  • Our packaging suppliers are FSC-sustainable (where possible)
  • No artificial aromas or colors
  • No preservatives

Yes, we are UTZ certified. That means that over 90% of the cocoa-containing raw materials we use are purchased under UTZ certification. UTZ CERTIFIED is a program and label for sustainable agriculture leading to sustainable products.

We wish to contribute to the general well-being by treating the earth and its people with respect. This is why we – as Daelmans – take part in several sustainability programs. We use 100% sustainable palm oil.
Here you can read more about it: www.rspo.org/about

 

No products in the cart.

Subscribe now for our delicious Daelmans newsletter!

Daelmans Chocolat Stroopwafel