Ordered before noon = shipped same day!
Only the best ingredients
Customers rate us 9.1/10
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Frequently asked questions

Willy Wafel

 

Hi! My name is Willy Wafel and I know everything there is to know about stroopwafels! I have gathered our most frequently asked questions and answered them for you.

Do you have a different question or comment? Then please send an email to my colleagues: [email protected] or call +31(0)412-671217.

See you soon!

Stroopwafel information

The shelf life of our stroopwafels is max. 7 months.

All the stroopwafels from our webshop do not contain egg. Our stroopwafels are also produced in a facility where no egg is present.

As Daelmans is still in a transition phase, Daelmans stroopwafels bought outside of the webshop (for instance in stores) might still have packaging mentioning egg.

No, our stroopwafels do not contain any trace of sesame.

The great thing about stroopwafels is that they are individual portions — a sweet treat, just for you! When you have an individually wrapped and portioned stroopwafel in front of you, there is less of a chance of going overboard … like cutting an EXTRA big slice of cake (we’re all guilty of that!).

Our stroopwafels only contain 150 calories: it’s the perfect small indulgence to satisfy your sweet tooth, and you don’t feel like you’re stuffed.

We recommend bringing your stroopwafels to room temperature prior to consumption. They’re even more tastier when you slightly warm them by placing them on top of your cup of coffee or tea.

Our stroopwafels should be stored in a cool and dry place, preferably in the refrigerator. Pop them in the microwave for a minute before enjoying them. You can also store them in the freezer to extend their shelf life for a few months.

Yes, our stroopwafels are peanut and nut free and are made in a facility where no peanuts or nuts are used.

During the warmer months, excess syrup can unfortunately ooze out of our stroopwafels. Although it might not look as pretty, the taste is still the same.

  • Our stroopwafels do not contain any alcohol. Bourbon Vanilla refers to the quality of the vanilla (from Madagascar), not the alcoholic drink.
  • Our stroopwafels are halal, as they do not contain any E-numbers from animal sources. Our butter is made from cow’s milk.
  • Our stroopwafels are not labeled as kosher, but our facility is kosher-ready and kosher stroopwafels are made upon request under rabbinical supervision. If you are interested in placing a substantial order which needs to be kosher, please contact us for the possibilities.

Registration

No, you do not have to register. However, by registering you do get access to your order history.

Click on my account at the top of the screen. Click ‘forgot password?’. A new password will be emailed to you.

Ordering

Yes, you can! In order to place a repeat order, you’ll have to log in to your account. Click on My orders. Next to the status of an order, you can click on the View button. You’ll be taken to the order screen. Below the total amount of your order, you’ll see a Order again button. If you click this, all the items from your order will be placed in the shopping cart for re-ordering.

Yes, we offer tiered pricing for some of our products. If you have a business and would like to order stroopwafels for your business, then please apply for a wholesale account.

Payment

If you have a valid VAT number, you can enter it in the VAT field during checkout. Our system will check if it’s a valid VAT number and if the address is correct. If it passes the check, the VAT on your order will be omitted. You will not have to pay the VAT.

Your credit card statement will state ‘DAELMANS’.

Shipping

We ship all of our stroopwafels as fresh as possible. All orders that are placed before noon (CET) will be shipped on the same day. Orders that are to be shipped within the Netherlands will be shipped with DHL.

We ship all of our international orders within Europe with DHL or UPS and all orders outside Europe are shipped with UPS and UPS. The average transit time is 2-4 business days, depending on your location.

Orders that are shipped to countries outside of Europe may be subject to import taxes, customs duties, and fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties, and fees, which are levied once a shipment reaches your country. Additional charges for customs clearance must be borne by the recipient; we have no control over these charges and cannot predict what they may be.

Customs policies vary widely from country to country; you should contact your local customs office for further information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.

We are located in the Netherlands and have to add 6% VAT to food items and 21% to non-food items. All of our prices shown include VAT.

If you live in Norway, Switzerland or outside Europe, then this VAT is omitted. You pay 0% VAT in that case.

No, we currently do not ship to PO Boxes, as UPS nor FedEx do not offer this service.

Return policy

As stated in our Terms and Conditions (Article 8), you cannot return perishable products – such as stroopwafels – to us. This is part of the Consumer Rights Directive, issued by the European Commission. All sales are final.

You can return non-food items: in our case the Waffle Warmer and the Stroopwafel Clips.

Sustainability

  • When selecting and purchasing our ingredients, sustainability of the production of those ingredients is crucial to us
  • We only use non-GMO ingredients
  • Our palm oil is sustainable ‘Segregated RSPO’ palm oil
  • Our packaging suppliers are FSC-sustainable (where possible)
  • No artificial aromas or colors
  • No preservatives

Yes, we are UTZ certified. That means that over 90% of the cocoa-containing raw materials we use are purchased under UTZ certification. UTZ CERTIFIED is a program and label for sustainable agriculture leading to sustainable products.

We wish to contribute to the general well-being by treating the earth and its people with respect. This is why we – as Daelmans – take part in several sustainability programs. We use 100% sustainable palm oil.
Here you can read more about it: www.rspo.org/about

 

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