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Frequently asked questions

Stroopwafel information

Our stroopwafels do not contain any nuts and / or peanuts or traces of nuts and / or peanuts. The stroopwafels are made in a bakery where no nuts and / or peanuts are processed.

Our stroopwafels do not contain egg. Our stroopwafels are also produced in a facility where no egg is present. This does not apply to gluten-free stroopwafels, they do contain egg and are produced in a different facility.

No. Sometimes it confuses people that there is “Bourbon Vanilla” in our stroopwafels. Bourbon Vanilla however does not refer to the bourbon drink, but to the island of Bourbon (nowadays Madagascar) where the vanilla comes from.

No, our stroopwafels do not contain any trace of sesame.

The shelf life of our stroopwafels is approximately 6 – 9 months. The shelf life of gluten-free stroopwafels is 3 – 6 months.
Are you placing a larger order and would you like to know the exact expiry date? Then please contact us.

Our stroopwafels are best stored in a dry, dark place. Never store the stroopwafels in a warm place.

Our stroopwafels are halal suitable: they do not contain any additives with an animal origin. Daelmans stroopwafels (with the exception of gluten-free stroopwafels) are Kosher Dairy certified via Triangle K.

Yes.

Registration

No, it’s not necessary to register. However, by registering you do get access to your order history.

Go to my account at the top of the screen. Click ‘Lost your password?’. Enter your username or email address and you will receive a link to create a new password via email.

Ordering

Yes, you can! In order to place a repeat order, you’ll have to log in to your account. Go to My orders and click below actions on the View button. You’ll be taken to the order screen. Below the total amount of your order, you’ll see a order again button. If you click this, all the items from your order will be placed in the shopping cart for re-ordering.

Yes, we offer tiered pricing for some of our products. If you have a business and would like to order stroopwafels for your business, then please apply for a wholesale account.

Ordering & Coronavirus COVID-19

Yes, we still have enough capacity to handle all orders. It may well be that our delivery services are getting busier as more and more people are ordering online.

Our bakery bakes fresh syrup waffles every day, taking into account RIVM regulations.

Yes, your shipment may unfortunately be delayed in the current situation. Because it is getting busier with our delivery services, your parcel may be on the road longer than you are used to.

Yes, DHL will continue to deliver at the Service Points. However, it is possible that you will receive a notification for collection later than usual. DHL will spread the delivery of parcels over the day. If your delivery is delayed, we will notify you immediately.

If staffed Service Points close their stores, DHL will deviate to the nearest available Service Point for new orders.

If you still have a parcel at a closed Service Point, DHL will return it to us. So always keep an eye on your track & trace code.

How’s the delivery going now?

We follow the RIVM guidelines and, together with our delivery partners, take hygiene measures to prevent further spread of the virus. The deliverers know what they have to do to stay healthy and work as hygienically as possible. The deliverers keep a distance of 1.5 metres and avoid physical contact.

No, your parcel may not be left unattended.

We realize that it is important to receive your order just then. The deliverers will keep their distance during delivery or place orders at your front door to avoid physical contact.

The chance of infection via mail or parcel is very small, but we do of course advise you to wash your hands regularly.

UPS  continues to deliver worldwide, where permitted. Also Freight traffic continues in many countries. So it is still possible to deliver abroad, although parcels are sometimes a bit longer on the road. In some countries the borders are completely closed.

European destinations remain accessible for the time being.

However, measures taken by network partners here and there may lead to delays or closure of postal code areas. In such cases, parcels are stored with the carrier until the area is accessible again.

Wholesale account

If you want to place a business order, you can request a wholesale account. After approval, you will receive the login details that give you access to the B2B section of our shop.

If you have a valid VAT number, you can enter it in the VAT field during checkout. Our system will check if it’s a valid VAT number and if the address is correct. If it passes the check, the VAT on your order will be omitted. You will not have to pay the VAT.

Shipping

We ship all of our stroopwafels as fresh as possible. All orders that are placed before noon (CET) will be shipped on the same day. Orders that are to be shipped within the Netherlands will be shipped with DHL.

We ship all of our international orders within Europe with DHL or UPS and all orders outside Europe are shipped with UPS and UPS. The average transit time is 2-4 business days, depending on your location.

Orders that are shipped to countries outside of Europe may be subject to import taxes, customs duties, and fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties, and fees, which are levied once a shipment reaches your country. Additional charges for customs clearance must be borne by the recipient; we have no control over these charges and cannot predict what they may be.

Customs policies vary widely from country to country; you should contact your local customs office for further information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.

We are located in the Netherlands and have to add 6% VAT to food items and 21% to non-food items. All of our prices shown include VAT.

If you live in Norway, Switzerland or outside Europe, then this VAT is omitted. You pay 0% VAT in that case.

No, we currently do not ship to PO Boxes, as UPS nor FedEx do not offer this service.

Return policy

Yes this is possible, please read our return policy.

Sustainability

  • When selecting and purchasing our ingredients, sustainability of the production of those ingredients is crucial to us
  • We only use non-GMO ingredients
  • Our palm oil is sustainable ‘Segregated RSPO’ palm oil
  • Our packaging suppliers are FSC-sustainable (where possible)
  • No artificial aromas or colors
  • No preservatives

Yes, we are UTZ certified. That means that over 90% of the cocoa-containing raw materials we use are purchased under UTZ certification. UTZ CERTIFIED is a program and label for sustainable agriculture leading to sustainable products.

We wish to contribute to the general well-being by treating the earth and its people with respect. This is why we – as Daelmans – take part in several sustainability programs. We use 100% sustainable palm oil.
Here you can read more about it: www.rspo.org/about

 

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Daelmans Chocolat Stroopwafel