As stated in our Terms and Conditions (Article 8), you cannot return perishable products – such as Stroopwafels – to us. This is part of the Consumer Rights Directive, issued by the European Commission.
You can return non-food items: in our case the Waffle Warmer and the Stroopwafel postcards. Request a refund within 14 calendar days of receiving your order. Take the following steps:
- Send an e-mail with the details of your return shipment to firstname.lastname@example.org.
- Pack your return shipment well and send it to the return address below.
- Stroopwafels.com will email you when the return is received. The email will also state the condition in which we have received the return.
- Stroopwafels.com will reimburses the payment method paid, within thirty calendar days after receipt of the returned product.
Tyler Distribution Centers, Inc.
200 Liberty Way