Return policy

As stated in our Terms and Conditions (Article 8), you cannot return perishable products – such as Stroopwafels – to us. This is part of the Consumer Rights Directive, issued by the European Commission.

You can return non-food items: in our case the Waffle Warmer and the Stroopwafel postcards. Request a refund within 14 calendar days of receiving your order. Take the following steps:

1. Send an e-mail with the details of your return shipment to webshop@daelmansgroup.com.
2. Pack your return shipment well and send it to the return address below.
3. Stroopwafels.com will email you when the return is received. The email will also state the condition in which we have received the return.
4. Stroopwafels.com will reimburses the payment method paid, within thirty calendar days after receipt of the returned product.

Return address

Tyler Distribution Centers, Inc.
200 Liberty Way
Cranbury
NJ 08512