Privacy and Cookie Statement

In this statement we explain which personal data we process through our website, why we do this, with whom we share data and which cookies we use.


1. Who is responsible for your data?

Daelmans Banket B.V. (hereinafter: “we”/“us”) is responsible for the processing of personal data via this website.



Daelmans Banket B.V.
Kerkstraat 48, 5253 AP Nieuwkuijk, The Netherlands
E-mail: webshop@daelmansgroup.com



2. Which personal data do we process?

Depending on how you use our website, we may process the following data:

  • Identification data: name, address, email address, phone number (when placing an order or contacting us).
  • Order data: order number, product(s), order status and communication.
  • Payment data: payment information required to complete the payment.
  • Technical data: IP address, browser and device data.
  • Website data: usage data via cookies (according to cookie preferences).


3. Why do we process this data?

We process personal data for the following purposes:

  1. Processing and delivering orders.
  2. Providing customer service.
  3. Sending newsletters and promotions (after consent).
  4. Improving the website.
  5. Marketing and advertising (after consent).
  6. Complying with legal obligations.


4. Legal bases

We process personal data only on the basis of one of the following legal grounds:

  • Performance of a contract.
  • Legal obligation.
  • Legitimate interest.
  • Consent.

Consent can always be withdrawn via the cookie settings or via the unsubscribe link in emails.



5. Retention periods

We do not store personal data longer than necessary for the purposes for which they were collected, unless a legal retention obligation requires a longer period. This is set to 12 months by default.



6. Sharing with third parties

We only share personal data with third parties when this is necessary for the execution of our services or when we are legally required to do so.



6.1 Processors and partners

  • SendCloud (NL) – shipping of orders.
  • Spotler Mail+ (NL) – newsletters and email campaigns.
  • HelpScout (US) – customer service.

If data is processed outside the European Economic Area, we implement appropriate safeguards.



7. Your rights

You have the following rights under the GDPR:

  • Access
  • Rectification
  • Erasure
  • Restriction of processing
  • Data portability
  • Object
  • Withdraw consent

Requests can be submitted via webshop@daelmansgroup.com. You also have the right to submit a complaint to the national supervisory authority.



8. Security

We take appropriate technical and organisational measures to protect personal data against loss, misuse and unauthorised access.



9. Cookies

We use cookies and similar technologies to allow the website to function, to analyse its use and – after consent – to display marketing content.



9.1 Functional cookies

These cookies are necessary for the functioning of the website and cannot be disabled.



9.2 Analytical cookies

Analytical cookies help us understand how visitors use the website (for example via Google Analytics and Hotjar).



9.3 Marketing cookies

Marketing cookies are only placed after consent and are used for advertising and campaign measurements.



9.4 Cookie settings

Cookie preferences can be adjusted at any time via the cookie settings or via the browser.



10. Changes

We may change this statement. The most recent version is always available on this page.



Last updated: 23 December 2025

Which cookies do we use?


We use cookies to ensure the website works properly, to measure how the site is used and (if you agree) to make advertisements more relevant.


Functional cookies (always active)

These cookies are necessary for the website and webshop to function properly. Without these cookies it would not be possible to place an order properly.

These cookies ensure, among other things, that:

  • products remain in your shopping cart;
  • your session and language preference are remembered;
  • your cookie preferences are stored;
  • forms and notifications function properly.

These cookies are not used for advertising or extensive analytics. Therefore they cannot be disabled via the cookie settings.

Retention period: during your visit (session) up to a maximum of 1 year.



Analytical cookies

These cookies help us understand how visitors use our website. This allows us to improve the website.

For example, we use:

  • Google Analytics (anonymised where possible);
  • Hotjar (for statistics and usage analysis).

These cookies are only placed when required and when you give consent via the cookie banner.

Retention period: during your visit (session) up to a maximum of 2 years.


Marketing cookies

Marketing cookies help us to show advertisements that better match your interests. We also measure whether our campaigns work properly.

We use marketing cookies from among others:

  • Google (Ads & remarketing);
  • Bing;
  • LinkedIn;
  • Facebook;

We only place these cookies when you give consent via the cookie banner.

Retention period: up to a maximum of 1 year.


Would you like to adjust your choice? You can always do so via the cookie settings on our website. You can also delete cookies via your browser. Please note that the website may function less optimally.