If the product you ordered does not meet your expectations, or if for any reason you want to return the product, you can request a refund within fourteen calendar days of receiving the product. Returns will not be accepted for personalized products and business customers. If you wish to start a return e-mail [email protected] within fourteen calendar days. After reviewing the return details, you will receive instructions from us, via e-mail, about the recommended method of returning the product. The product must be returned within fourteen calendar days after receipt.
Return shipments are only accepted if the product is in the original packaging and undamaged. You may only handle and inspect the product as you would in a store. Return shipments must be properly packaged. The costs for return shipments are paid by the consumer. Stroopwafels.com does not reimburse costs for return shipping.
Products that are returned without postage will not be accepted, will not affect the aforementioned period of the fourteen calendar days return policy.
Stroopwafels.com will email you when the return is received. The email will also state the condition in which we have received the return. Stroopwafels.com will reimburses the payment method paid, within thirty calendar days after receipt of the returned product.
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