We ship all of our stroopwafels as fresh as possible. All orders that are placed before noon (CET) will be shipped on the same day*. Orders that are to be shipped within the Netherlands will be shipped with DHL or UPS.
We also ship all of our international orders with DHL and UPS. The average transit time is 2-6 business days, depending on your location and the selected shipping method.
The lead time for large wholesale orders is at least 5 business days (and up to 14 business days for our tins and hexa boxes), depending on our stock. We will inform you about the expected turnaround time when you have placed your order.
If your order needs to be shipped on a pallet, you will be informed about the additional costs through email.
* We are not responsible for delays in transit.
If you need your package by a certain date, please select UPS. We cannot predict the actual transit time of DHL shipments. The risk for a late shipment is for the customer in this case!
Orders that are shipped to countries outside of the EU may be subject to import taxes, customs duties, and fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties, and fees, which are levied once a shipment reaches your country. Additional charges for customs clearance must be borne by the recipient; we have no control over these charges and cannot predict what they may be.
Customs policies vary widely from country to country; you should contact your local customs office for further information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.